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What Our Clients Say
About Us
These are comments our clients have emailed directly to Autodesk in 2008. This
is how we measure our success.
“D|C|CADD provides wonderful
service through their experienced sales staff. We also appreciate the excellent
training staff.”
“[D|C|CADD] has already made
contact with us and has provided information that will help us make some quick
decisions. I appreciate all their hard work.”
"I recently had the opportunity to be helped
by one of your techs, a Mark M. out of San Antonio. I had a very vexing problem
trying to get my quantity reports to generate by station so that I could produce
cut and fill sheets. I just wanted to commend Mark on his expertise, patience
and knowledge of the CAD product. After he wrestled with the problem for about a
half a day, he figured out what was going wrong for me. Now not only can I get
the data that I need, but can build on what he showed me to extend the
capabilities of the program. It is not very often that one finds a tech who is
willing to spend the time needed to fix your problem and help you to cut
directly to the quick of the erroneous data.
You have a genuine asset in Mark and you should be very proud of him. It's
people like him that keep people like me continuing to utilize the Civil 3D
software as well as recommend it to others The man deserves a definite pat on
the back for his utmost professionalism.
Good luck in all your future endeavors and be proud of Mark, he is a great asset
to your team."
“D|C|CADD takes care of our
AutoCAD needs promptly and professionally.”
“The team at D|C|CADD are
exceptional and I appreciate the hard work and knowledge they have invested into
our firm.”
“Our experience with D|C|CADD
has been very positive. [We] look forward to working with DC CADD in the near
future.”
“[We] hosted an Inventor user
group meeting. [D|C|CADD] did an excellent job in presenting some interesting
information on your Inventor product. We have been dealing with the support
staff at DC CADD for approximately 1½ yr and are very pleased with their
knowledge and support.”
“I have been working for
years with D|C|CADD. I have always been treated fairly and competently in every
regard. I am extremely happy with them.”
“D|C|CADDhas always been very
helpful and knowledgeable to work with. We appreciate the services they provide
and this experience so far has not been any different.”
“I have worked with D|C|CADD
for over 15 years and they have consistently continued to provide excellent
software support. No question is too difficult (or easy) to answer -- they are
always willing to help. I have recommended them to anyone who asks about
AutoCAD vendors as the one to use in our area (or any other area).”
“I attended last night’s
Texas Inventors Users Group meeting where D|C|CADD was hosting the meeting. The
meeting was very informative and I learned some new useful tips. I used to
purchase all of my Autodesk products from [a competitor, but] I switched.”
“I
just wanted to write you an e-mail letting you know that the people at D|C|CADD
are the best support and sales team that I have been associated with since using
Autodesk products first in 1984 on AutoCAD 2.6. I would like to give them kudos'
as they have always given great support and always solved my problems that I
have called them with.”
“You have a great staff there
and are very active with the users group which I have never seen before with any
reseller. Thank you for assembling such a great staff for the best customer
service that I have ever experienced.”
"D|C|CADD
has provided outstanding service and support to me for over 15 years. I am a
relatively small firm compared to some they serve I am sure, but they have
always treated me like I was their most important customer. They are simply
wonderful folks.”
“Great support and follow up,
have visited our office on occasion for instructional purposes.”
“Very pleased with the
Customer support; initial presentation and follow up.”
“D|C|CADD has been very
prompt and professional in their dealings with us when it comes to software
quotes, procurement, training and demonstrations. They are a pleasure to work
with.”
“Thank you so much for personally calling me to help me out Friday. I really
appreciate all of your help. You have a wonderful team of technical support
specialists! They have been a tremendous help over the past few weeks.”
"D|C|CADD has been great at answering my questions."
"I am very pleased with the support that we receive from D|C|CADD... they have
given extra support that I needed while one of our team was out on sick leave. I
look to the D|C|CADD team as a partner and they have come through when needed."
"Over the years we have used a couple of providers and I can honestly say that
by far D|C|CADD is the best! They are responsive and do not necessarily wait
until there is a problem to address an issue; they are forward-looking."
“D|C|CADD visited us today and they were very professional and accommodating of
our questions and comments. They were very knowledgeable and explained it very
clearly. They were very helpful in our decision on Revit to be our BIM
software."
"D|C|CADD is very attentive to our requests and provides an excellent service of
looking out for what new information might help our business. They have provided
top-notch training... and are superior in knowledge of the applications.
D|C|CADD is our 1st choice in service and support."
"It is a good feeling to know that the team at D|C|CADD is always there for us,
providing technical support and training. I could not be happier with the
services that they provide."
"I have been working with D|C|CADD for several years now and I have been please
with their service and support from the beginning. They have always made every
effort to assist with purchases, software problems, or even one of those 'why
didn't I think of doing it that way' type of question."
"D|C|CADD does a great job... their support is exceptional, attitude just right.
It is businesses like this that earn customers' loyalty day in and day out."
"D|C|CADD is working closely with a client of mine where I handle all of the IT
services. They have been excellent to work with and have provided many
solutions."
"D|C|CADD is a very customer-friendly company. We appreciate the support and
information they have provided us."
"They came out and spent time with us explaining the differences between the
different civil CAD products... and to make sure what we buy fits our needs."
Company History
D|C|CADD was founded in San Antonio, Texas in early 1987 to fill the void
of professional, knowledgeable AutoCAD dealerships in the south Texas area. Doug Wietbrock, the company's president, was a registered architect and, in 1986, was
a partner in a San Antonio architectural firm. When the architectural firm
purchased its first CAD system, Wietbrock was the partner assigned to implement
it into the firm's operations. He quickly discovered that their AutoCAD dealer
was incapable of providing useful technical support. His frustration in
obtaining answers led him to CompuServe (a pre-Internet on-line community) for
assistance. He helped form the first AutoCAD User Group in San Antonio in early 1987
and was the group's second president. Sensing a business opportunity for a
competent source of AutoCAD software, support and training, Wietbrock formed
D|C|CADD within a year of first using AutoCAD.
In 1988, Wietbrock resigned his
position with the architectural firm to lead D|C|CADD on a full-time basis.
Lacking a marketing plan or formal sales force, D|C|CADD continued to grow throughout the late 1980's as our reputation spread by
word-of-mouth. We had been training our customers one-on-one since 1986 and
added a formal training facility in early 1990. The company became an Authorized
Autodesk Training Center (ATC) in April 1995, when AutoCAD dealers were allowed
to do so. We won our first Autodesk Instructional Quality award in our first
year as an ATC.
An opportunity for growth into the nearby Austin market arose in late 1996, and
an office was opened there in May, 1997. The Austin facility qualified to become
an ATC within the first year and it continues to offer quality
training on Autodesk software in Austin.
In 1997, D|C|CADD began a winning streak for ATC awards by receiving the "Triple
Crown" of training excellence - the Instructional Quality award, the Facilities
and Staff award, and the Overall Performance award. D|C|CADD repeated this
achievement by winning these three top training awards in 1998, 1999, and 2000.
In March 1998, Autodesk recognized D|C|CADD as one of their best resellers with
the 1998 Best Customer Service and Support Award. Autodesk bestowed the same
award upon D|C|CADD again in 2000.
On January 1, 2000, D|C|CADD acquired long-time Autodesk Reseller Lansing Pugh &
Associates in Austin, Texas. In July, 2000, D|C|CADD received the largest
training contract ever awarded in Texas from a Fortune 500 company.
The contract involved providing introductory, intermediate and advanced training
on Autodesk's most sophisticated MCAD design software, Inventor.
Additional opportunities presented themselves later in the year and D|C|CADD
opened an office in Dallas on February 1, 2001. This new office, like the other
two D|C|CADD locations, was fortunate to hire enthusiastic people with
considerable CAD industry expertise. Autodesk bestowed ATC status on the Dallas
training facility in late 2001. During its first operational year, the Dallas
office won some of the largest Autodesk accounts in the Metroplex area.
In 2006, D|C|CADD expanded its
offices in both Austin and Dallas-Ft Worth to accommodate additional employees.
By 2007, D|C|CADD was ranked as one of the 20 largest Autodesk Resellers in
the US. In early 2008, the company was recognized as one of the Top Performing
Autodesk Resellers and was listed as an Autodesk Platinum Club winner. On May 1,
2008, Autodesk designated D|C|CADD as a Premier Solutions Provider -
Architecture. This special designation is earned only by what Autodesk considers
it's Top Tier VARs and only after having built the resources and established a
solid reputation for customer service excellence. | 
